In Short
As the Senior Application Support Manager, you will play a pivotal role in ensuring the reliability and effectiveness of our critical applications. You will be responsible for conducting relevant scheduled checks for all critical applications and providing comprehensive status summary reports to IT leadership and third-line teams. You’ll build and nurture day-to-day working relationships with the business community to continuously enhance the services offered by the support function.
What You Will Do
Your responsibilities will include service request fulfilment, including collaborating with business stakeholders to clarify requirements and ensuring timely completion on relevant applications. You’ll take charge of managing production incidents, demonstrating complete ownership until incident closure. This involves providing regular updates on issues and collaborating with relevant support teams to minimise downtime and disruption. You will also:
• Deploy application code on all the production and pre-production environments across the various applications based on the release schedule.
• Contribute to the team knowledge management repository across our suite of applications ensuring all the operational, application support handover and process documents are maintained up to date.
• Provide business users with troubleshooting, guidance, potential workarounds.
• Provide expert (Level 2) support across the application stack in line with best practice.
• Responsible for all communication related to incidents once passed to 2nd/3rd line.
What You Will Bring
The ideal candidate should possess a university degree in Science/Computer Science or a relevant technical IT degree or diploma, coupled with some demonstratable professional expertise in the area of Application Support and 1st/2nd line support and delivery.
• Experience working with 3rd party/vendors to support end to end application operations.
• Ability to build productive relationships with business teams of the application user base.
• Experience in managing incidents within an ITIL framework.
• A strong affinity for business processes, particularly in Trading or other support functions.
• Proficiency in MS Project, MS Word, Excel, PowerPoint, and enthusiasm in dealing with complex trading landscapes.
About Us
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
Securing energy – now and for the future.
Our Benefits
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution. We offer a competitive starting salary supported by a comprehensive, and broad reaching benefits package which includes:
• Bonus earning potential
• Non-contributory pension
• 25 days holiday plus bank holidays and 2 volunteering days
• Buy / sell holidays
• Life assurance
• Medical and dental insurance
• Range of optional flexible benefits
Based from our offices in London, you can benefit from hybrid working offering the flexibility to spend some of your working week at home. We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
