New!
Senior Structured Quant (m/f/d)
#Job Number : SEFEGR00734
Posted on 21/10/2024
Sales Portfolio Management
Manchester
Permanent
An exciting opportunity to join our Sales Portfolio Management function in Manchester
LEARN MOREIT Workplace Support Analyst (m/f/d)
#Job number :SEFEGR00630
IN SHORT
We are looking for an experienced Workplace Support Analyst to join our evolving IT function in Manchester.
Working as part of small team you will play a crucial role in ensuring that the SEFE IT infrastructure runs smoothly. A key part of this role includes providing first-line support to employees covering hardware, software and network issues. Working predominantly on site, you will collaborate with other IT professionals and maintain accurate records of issues, solutions, and other relevant information to improve future support.
WHAT YOU WILL DO
The role of IT Workplace Support Analyst involves providing timely and professional technical support to end-users, resolving issues within defined SLAs, and effectively communicating with stakeholders. It includes identifying opportunities for continuous improvement, supporting IT projects, and fostering collaboration. Additionally, the role promotes ITIL (Information Technology Infrastructure Library) processes and ensures compliance with company policies and regulations.
WHAT YOU WILL BRING
- Demonstrated proficiency in a 1st/2nd line support environment, showcasing hands-on experience and a solid understanding of the intricacies involved.
- Demonstrates robust technical proficiency in Windows operating systems, Active Directory, MS Office 365 and Azure
- Extensive knowledge and practical expertise in supporting Windows 10/11 Operating System(s), ensuring a seamless user experience.
- Proven track record in handling and supporting Microsoft Office and Office 365 Applications, including MS Teams, contributing to efficient and effective workplace solutions.
- Competence and experience with ServiceNow or any other IT Service Management (ITSM) ticketing system.
- Exceptional communication and interpersonal skills, showcasing the ability to engage effectively with stakeholders at all levels of the organisation.
- Flexibility and responsiveness to business needs are essential, along with a customer-focused approach to support.
- Demonstrates a service-oriented and enthusiastic approach, committed to delivering excellence.
- Relevant experience or degree level education (Computer Science or other relevant technical discipline)
- Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL Foundation) or willingness to work towards certifications are highly desirable.
ABOUT US
Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
OUR BENEFITS
We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.
In return we offer a competitive remuneration package supported by a comprehensive, and broad reaching benefits package which includes.
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy / sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
- hybrid working
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
Join SEFE and help us secure gas supply across Europe and shape a better, more sustainable tomorrow.
